sariioWorking with Sariio. For BPOs and in-house contact centres.
One campaign, one site, one team leader and that leader's agents for a defined period are enough to show whether the coaching lands, because two of the measures, time to feedback and the QA or customer measure you most want to move, are ones a campaign already reports, and the third is what agents and managers say when asked directly. A result on one campaign earns the second conversation, which is the one about the senior team's reading.
Sariio charges per person per month, at no more than £15 a person and less per person as your team grows, and Pricing shows the bands. The first campaign has a fixed scope and a fixed fee, which David sets out in a written proposal after the first half hour, so the first conversation asks half an hour of you and nothing else.
No-charge coaching comparison
See how Sariio scales personalised coaching across campaigns and campaign leaders, saving preparation time while applying each campaign's standards consistently.
Apply each campaign's compliance, quality and scoring criteria consistently across its agents and leaders. Work preference insights personalise the coaching without changing those criteria.
For voice, messaging and text-based campaigns, inbound or outbound. Start with three to five agents from one campaign. We prepare individual one2one coaching notes using evidence from your customer conversations, scoring criteria and the work preferences of the agents and their coach.
No charge. No obligation to continue. Every comparison starts with a preparation call with David.
Talk through your campaign and what you want to assess with David before any materials are shared. Together, agree the scope and when the notes will be ready.
Three jobs
Around 70 per cent of a contact centre's first-year leavers go inside ninety days (COPC, 2024). Sariio shows how each new starter works best from day one, so the team leader can open the first conversation from the starter's preferences and coach from there. The Retention page sets out the evidence for the first ninety days.
Gallup puts 70 per cent of the difference in team engagement down to the manager (Gallup, 2015). Sariio prepares each coaching conversation from the record of the call and the agent's work preferences, so the team leader coaches soon after the call, at the cadence you set, in a way each agent recognises. The Coaching and performance page shows the note the manager receives for Alex, the agent on the cover of the book behind Sariio.
Gallup records 18 per cent of South African employees engaged (Gallup, 2026). The twelve minutes of questions each agent answers, read across a site, shows the senior team where the culture on the floor helps the work and where the culture slows the work, as a one-off reading and then as the Culture Blueprint, the written record of the culture the senior team chooses to keep. Across sites describes that reading.
The first half hour
The tools built for the call serve a campaign that wants prompts inside the call or a component on the agent's desk, and David says so in the first half hour. Sariio starts small on purpose, so the first result is clear. The Your questions page answers what an operations director, an HR director and a DPO ask in the first meeting.
Once one campaign shows the coaching landing, the same preferences, read across the site, show the senior team the culture on the floor, and the Blueprint follows from that reading, so the second piece of work grows from evidence on your floor.
Rachel, David's AI assistant, answers 24 hours a day on +44 1904 938867 and books the half hour while you're on the call.
Useful to bring
Which campaign, who coaches on that campaign, the record of the call you keep today, and the QA or customer measure you most want to move.
Partners
A consultancy, a call-analytics vendor or an independent coach adds the preference layer beside the work already done for each client. Partnering with Sariio describes that arrangement.