sariioFor BPOs and in-house contact centres
What could personalised coaching look like for your agents?
See how Sariio scales personalised coaching across campaigns and campaign leaders, saving preparation time while applying each campaign's standards consistently.
Apply each campaign's compliance, quality and scoring criteria consistently across its agents and leaders. Work preference insights personalise the coaching without changing those criteria.
For voice, messaging and text-based campaigns, inbound or outbound. Explore it with three to five agents from one of your campaigns. We prepare individual one2one coaching notes from evidence of your customer conversations, scoring criteria and the work preferences of the agents and their coach.
No charge. No obligation to continue.
See how the preparation supports your coaching.
See how the preparation saves time, reflects each agent and gives the coach a practical action to discuss.
The comparison includes notes for the coach and agent, with the coach reviewing them before they are shared. You can assess the preparation when it is ready. What agents put into practice can be explored in the coaching conversation and subsequent customer conversations.
Agree the comparison with David first.
Every comparison begins with a preparation call with David. Discuss your campaign, the coaching question you want to explore and how you will judge usefulness. Agree the scope, suitable materials and delivery time before proceeding.
Once agreed, the comparison uses one selected customer conversation per agent: a voice recording, call transcript or messaging/text exchange, your scoring rubric and completed myMAPs for the agents and their coach. David will arrange how approved, appropriately redacted materials are shared.
There is nothing to upload or complete before the preparation call.
Arrange your preparation call.
Contact David to discuss the comparison and find a time to talk.
Please include your name, company and a suitable time to reach you. Keep recordings, transcripts and participant reports for the arrangements agreed with David.