Campaign performance · BPO & CX

Sariio prepares each coaching conversation so team leaders have more time to coach.

Bring the call, the campaign requirements and the person’s work preferences into a specific coaching conversation.

Discuss campaign coaching Discuss the scope

How do you motivate call centre agents; pop-art illustration. — Understanding starts with a conversation.

Three inputs. One useful conversation.

Sariio prepares the call review before the coaching conversation.

Sariio prepares a coaching recommendation from a completed call, campaign QA and SLA requirements, and the agent’s myMAP work preferences.

The recommendation covers what went well, one moment to revisit and one action to try. The team leader reviews it before the agent receives the coaching note.

01
The customer conversation
Review the relevant moment in the completed call.
02
The campaign requirements
Connect that moment with the required standard or measure.
03
The agent’s work preferences
Inform how to approach the feedback and discuss a manageable next action.

What the team leader receives

The team leader reviews every coaching recommendation before sharing it with the agent.

A specific moment, the relevant campaign requirement and a suggested action. The team leader considers the wider context and discusses the recommendation with the agent.

Work preferences do not determine ability or excuse a missed standard. They help inform the way the coaching conversation is approached.

Illustrative coaching recommendation

The moment: The customer asked for the next steps to be repeated.
The campaign requirement: Make the resolution and the next action clear before closing.
The person: Discuss whether a short, structured prompt would help this agent prepare the close.
One action to discuss and try: Recap who will do what and when, then check what still needs clarifying.

Example format, not an analysis of a real call. The team leader reviews the recommendation with the agent.

Use the measures already in your operation

Review the work, not just the coaching activity.

DELIVERY

Was the action tried?

Review preparation time, time to feedback and whether the agent had an opportunity to apply the agreed action.

Discuss your workflow

QUALITY & PERFORMANCE

What changed in the relevant measure?

Consider QA, resolution, customer experience or commercial results alongside compliance. Lower handling time alone does not establish progress.

Explore the coaching research

FAIRNESS & USEFULNESS

Did the feedback help?

Ask the agent and team leader whether the recommendation was fair, understandable and useful. Use their feedback to refine the approach.

Review AI governance

Working together

Plan the support around the campaign.

Discuss the people involved, the workflow and the support needed. David can help you shape access and implementation around the campaign.

Discuss the scope

Planning considerations

Build a working brief.

Keep the intended use, people involved and implementation assumptions in view.

Start with a real situation

Which campaign conversation would you start with?

Bring the requirements, the workflow and the measure you want to improve. We can discuss suitable call access and a manageable scope.

Discuss your situation

Agree what you want to improve, who needs to be involved and how you will review progress.

For everyone. Free forever.

Start with your own work preferences and invite someone to compare.

Take the survey, explore your work preferences and invite someone to compare.
About 12 minutes. Full results and PDF. Sharing is always your choice.

Take, share & compare